Privacy Policy
Last updated: 26/5/2026
1. Who we are
Cholcom Limited is an IT support, cybersecurity, cloud, backup, compliance support, and digital transformation services provider.
Company name: Cholcom Limited
Website: www.cholcom.com
Email: privacy@cholcom.com
Registered office: 13 Sterry Court, Rectory Park Avenue, London
Company number: 16427926
2. What personal data we collect
We may collect and process the following types of personal data:
• Name, email address, phone number, and company name.
• Enquiry details submitted through contact forms.
• Billing and payment-related information.
• Technical information such as IP address, browser type, device information, and website usage data.
• Service-related information required to provide IT support, cloud backup, cybersecurity, or compliance services.
• Communication records, including emails and support tickets.
3. Why we collect your data
We collect and use personal data for the following purposes:
• To respond to enquiries.
• To provide quotes and proposals.
• To deliver IT support, cloud backup, cybersecurity, and related services.
• To manage client accounts, contracts, invoices, and service records.
• To improve website performance and security.
• To comply with legal, tax, accounting, and regulatory obligations.
• To protect our business, systems, clients, and users from fraud, cyber threats, or misuse.
4. Lawful basis for processing
We process personal data where one or more of the following lawful bases apply:
• Contract: to provide services or take steps before entering into a contract.
• Legal obligation: to comply with tax, accounting, regulatory, or legal duties.
• Legitimate interests: to operate, secure, and improve our business and services.
• Consent: where you have given consent, such as for certain marketing or optional cookies.
Where we rely on consent, you may withdraw your consent at any time.
5. Who we share data with
We may share personal data with trusted third parties where necessary, including:
• IT, cloud, hosting, email, CRM, payment, accounting, and backup service providers.
• Professional advisers such as accountants, auditors, legal advisers, and insurers.
• Regulators, law enforcement, HMRC, or public authorities where required by law.
• Third-party vendors used to deliver agreed client services.
We do not sell personal data.
6. International transfers
Some of our suppliers may process data outside the UK. Where this happens, we will take appropriate steps to ensure personal data is protected in accordance with applicable data protection laws.
7. How long we keep data
We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, contractual, service, security, and reporting requirements.
Enquiry records may be retained for a reasonable period after contact. Client records may be retained for the duration of the relationship and for a further period where required for legal, tax, audit, or dispute purposes.
8. Your rights
You may have the right to:
• Access your personal data.
• Correct inaccurate data.
• Request deletion.
• Restrict processing.
• Object to processing.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Complain to the Information Commissioner’s Office.
To exercise your rights, please contact us using the details below.
9. Cookies and analytics
Our website may use cookies, analytics tools, embedded content, contact forms, and security plugins to operate the website, understand visitor usage, improve performance, and protect the website from misuse.
If we use optional analytics, advertising, or marketing cookies, we will provide appropriate cookie information and, where required, request your consent.
You can also manage cookies through your browser settings.
10. Contact us
If you need any clarification about this Privacy Policy or how we handle personal data, please contact:
Cholcom Limited
Email: privacy@cholcom.com
Website: www.cholcom.com
Address: 13 Sterry Court, Rectory Park Avenue, London